BARC’s The BI Survey 19 is the world's largest and most comprehensive survey of business intelligence (BI) software users, providing feedback from over 3,000 respondents on 36 BI solutions.

Looker is consistently ranked number 1 across ALL of its peer groups for Self-Service, Cloud BI, and Innovation.

Key highlights include:

  • Vendor support: 91% of surveyed users rate Looker’s vendor support as excellent or good, compared to 64% for the average BI tool
  • Innovation: 61% of surveyed users chose Looker because of its high innovative capacity of the vendor, compared to 16% for the average BI tool
  • Customers also rated Looker significantly higher than average for flexibility and ad hoc query capabilities

Looker also achieved leading ranks for business value, project success, business benefits, customer experience, embedded BI, and more. Access the Looker highlights report from BARC’s The BI Survey 19 and see for yourself.

About Looker:

Looker is a unified data platform that delivers actionable business insights to employees at the point of decision. Looker integrates data into the daily workflows of users to allow organizations to extract value from data at web scale.

About BARC's The BI Survey:

The BI Survey 19 was conducted by BARC from March 2019 to June 2019. Altogether, 3,021 respondents worldwide answered a series of questions about their BI software. The survey examines user feedback on BI product selection and usage across 34 criteria (KPIs) including business benefits, project success, business value, recommendation, customer satisfaction, customer experience. For more information, go to

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